Our Service Model key elements are:
- Improved Access
- Better guidance and support in the community
- Primary care capacity
- Peer Support
- Increased user control and choice
- Getting connected and supporting reciprocity

Our Service Model
Our Service Model key elements are:
  • Improved Access: “Easy in, easy out” arrangements for all services focused on supporting “recovery” and “independence”
  • Easier access: to secondary care assessment and treatment; support for primary care including link workers ; easier access back “in” should users require this ; improved discharge arrangements
  • More and Better Information: a new resource information service – both virtual and physical
  • Better Guidance: personal guide/community recovery workers within the Voluntary sector
  • Capacity where it counts: improved capacity for primary care and GPs to support and manage mental health patients including easier access to social and community support options and peer support services led by service users
  • Getting Connected: ensuring social inclusion through various means including time banking.

  • Managed by Thames Reach in partnership with other voluntary sector providers
  • Offers time limited personally tailored recovery support organised aroune what users prioritise and choose
  • Less reliance on specialist/clinical support and more choice and better access to a broad range of services
  • Become more resilient, build new networks and strengthen existing ones in order to participate on an equal footing
  • Obtain greater individual choice with personal health budgets, discover a wide range of opportunities and build hope
    Contact: Oliver.Hall@thamesreach.org.uk

  • Based at No 65 Effra Road, managed by Mosaic, commencing Summer 2012
  • Up-to-date information and support to acess a broad range of options available in the community
  • Opportunities to access training and support towards sustained employment
  • Participate in group activities and build new networks
  • Drop-in for something to eat, meet people and get access to the right kinds of support when needed
  • Access a triage service to get the right community support or personal guide from across voluntary services
  • Get active support and build confidence and hope towards achieving individual goals
  • Get information via the Lambeth Mind information line 0207 735 3505 or email informationservice@lambethmind.org.uk


  • Short term treatment and interventions
  • Broad referral to the team by GPs, primary and secondary care services
  • Get the right levels of support when it’s needed
  • Build resilience and independence
  • Access to a multi-disciplinary team of social workers, clinicans and GPs
  • Assistance when leaving secondary care in order to get the right support from primary care, community services and broader networks
  • Linking with the Community Options Team to achieve the goals defined by a recovery plan
  • A more joined-up experience by assiting in improving primary care’s relationship and communications with voluntary services and secondary care
    Contact: Jean Spencer on  jean.spencer2@nhs.net or Dr Ray Walsh on rwalsh@nhs.net

  • A complete transformation to personalise the way individuals with long term mental illess and/or complex needs, who meet Lambeth’s Fair Access to Care Services (FACS) criteria, access community support through personal budgets
  • A new assessment prompts partnership working between users, carers, social workers and clinicians right from the start
  • Individuals manage and direct the support they want through their suport plans own and develop, to meet identified needs
  • A move away from traditional suport services to more creative options of independent living
  • Redefining what constitutes ‘community support’ to ensure people meet theit personal recovery goals
  • Support planning to highlight peoples’ strengths and to reconnect to their communities
    Contact: David Singer at dsinger@lambeth.gov.uk 

  • New easy in and easy out service arrangements including:
  • More streamlined access. For example, three to two sector teams and merger of assertive outreach
  • Speedier assessment response times
  • More focused interventions along individual pathways that are time limited
  • More responsive advice (from Pharmacy, Psychiatry) including services over the telephone and via email
  • Improved link working with primary care/GPs
  • Agreed handover arrangements with all service and partners, including: primary care, community options etc.

  • Timebanking values people as assets. Everyone has something to offer.
  • Giving and receiving help builds equal relationships and helps form sustainable social networks. We need each other
  • Timebanks are co-production in action. All activity is member led.
  • To read a briefing on timebanking click here
To get involved with timebanking please contact:

  • Ensuring a strong process of engagement with service users and carers
  • Providing pathways for Vital Link rep’s to move into volunteering and employment
  • Participating in designing and facilitating information workshops around supporting service users with the personalisation pilot
  • Missing Links Peer Support. Click here for the flyer.
    Contact: Lucas Teague on Lucas.Teague@mst-online.org.uk or phone 0203 5355410