Designing No. 65 Effra Road

The group looked at designing no. 65 Effra Road and came up with some challenges and ideas to over come those challenges.


Feedback from 19th June challenge session

The group looked at designing no. 65 Effra Road and came up with some challenges and ideas to over come those challenges. If you would like to feedback what you would like at no. 65 Effra Road please contact: natalie.sutherland2@nhs.net

Challenges

  • Re-branding the new service will be a challenge
  • The refurbishment of the building needs to be completed by the end of the year
  • Need to accurately define and distinguish between information, advice and support
  • The hub needs to be specific about what it can and cannot do
  • Keeping resources up to date will be a challenge so as to be able to deliver accurate information
  • If client is distressed and needs to be supported; how will this be provided if service is only commissioned to provide information and/or advice
  • Effectively marketing the service will be a challenge
  • Ensure all service users have a say in the design and delivery of the hub

 

Ideas to overcome challenges

  • Publicise opening of service and provide updates in Lambeth Live or the South London Press
  • Information hub is open longer than the rest of the service to provide greater access
  • Review traditional opening hours of 9-5 :00 pm to better fit in with needs and aspirations of users
  • Pictorial representation of the service will make it clearer to everyone what the service will and will not provide
  • Need to clarify how many users will be hub advisors
  • Nice and comfortable welcoming environment will improve service delivery
  • Provide a number to those visiting the hub so that they can ring back to get further advice if have issues in gaining initial information/advice
  • Provide training to people visiting the hub to know how to get information

 

Scale up Co-production

We need to grow in our workforce, carers and people who use services

Challenge:
-Discuss the knowledge skills, attitudes and behaviors needed to deliver a co-production led approach
-Discuss the support people needed to nurture these

What we need:

Connecting & exchanging
• A networker
• Connecting people, communities, resources
• Trading to get things done
• Judging people’s value on merit and contribution (not financial value)
• Seeing the whole picture – “nothing in isolation”
• Sharing and connecting resources

Open, honest and reflective problem-solving
• Enabling: Unblocking the blockages and knowing when to step back
• Doing things differently and knowing when to stop doing something that isn’t working
• Knowing what I’m good at and what others are better at
• Open and authentic communication

Collaborative
• Continuous learning & exchange: Finding ways to keep talking about what works and doesn’t work
• Knowing when to agree to disagree and how to collaborate even when times are tough
• Taking shared responsibility: problem-solving together, not fixing

Positive, action-oriented creativity
• ‘Can-do’ and ‘will-do’ mindset
• Turns every problem into a challenge to be solved
• Staying positive, even when times are tough

Continually striving for better
• Open to change
• Commitment to the constant journey towards ‘better’
• Continuous learning and openness to new ways of doing, thinking, knowing and seeing
• Willingness to experiment and to learn from failure – “suck it and see”

Humanity and (com)passion
• Connecting cultural, social and emotional value
• Empathy – as an attitude and a skill to be developed
• Balancing emotion and intellect
• Entering situations and relationships as a ‘person’ not with a ‘professional’ mask
• Maintaining ethical grounding and integrity

Valuing insights, experiences and expertise from all people equally
• Story-telling – commitment to the value of people’s stories in building relationships and networks, while respecting people’s cultural and social backgrounds and conventions
• Promoting insights of lived experience
• Everyone has something to offer – “we are all experts”
• Non-hierarchical approach

Finding the “shared” and the “mutual”

• Having the desire and willingness to seek out a shared language across the system
• Sharing risk: making “the deal”
• Working in mutual partnership in an ecosystem in which all have something to contribute and to gain
• People can and will do things for themselves given the space, time, support and drive – it’s not my role to let them

Four Core Functions:

1. Relationships and Networks
• Link expertise across the borough – “everyone has something to offer”
• Identify, locate, connect and encourage pioneers
• Bring pioneers together to promote collaboration and build ‘safe spaces’ for co-produced innovation
• Build a ‘buddying’ system in which people from different backgrounds are connected to support each other on the co-production journey

2. Rewards, recognitions and incentives
• Set learning rather than performance goals and recognise achievement of these
• Recognise and reward ‘baby steps’ of change
• Provide accreditation for ‘hidden’ assets/talents
• Publicly praise failure that valuably teaches
• Recognise and incentivise those who gather and tell stories

3. Knowledge and Skills Development
• ‘Alternative training’ – create platforms for people who use services (and carers) to ‘train’ professional staff
• Provide informal, low-key platforms for people who have used services to come and share their stories with professionals to build empathy and humanity
• Provide skills ‘training’ – communication, negotiation, story-telling etc – but thinking about harnessing community resources to deliver and using co-production methodologies
• Provide opportunities for people to come and share and practice their skills e.g. through prototyping exercises

4. Tools and Resources
• Support building and communication of shared language around co-production vision
• Create and share story-gathering and telling tools and platforms

Next steps:
– Refine and agree single taxonomy to simplify competencies
– Distill into a workforce competencies framework
– Identify current platforms to leverage desired activities
– Design and test new platforms to grow new competencies
– Work with Alliance providers to build into workforce strategy

Using public sector procurement money to address the social inclusion agenda

Using public sector procurement money to address the social inclusion agenda

Name: Mark Bertram

What is the idea: Exploring opportunities for developing procurement processes to enable a range of user-led employment organisations to deliver public sector service contracts

How will I know things have changed: a range of user-led employment organisations will deliver public service contracts

Family care and concern (meeting in the home, their clothes, their dieting, their communication)

Family care and concern (meeting in the home, their clothes, their dieting, their communication)

Name: Andrew Lennon

From: Mosaic Clubhouse

What is the idea: Family care and concern (meeting in the home, their clothes, their dieting, their communication).

How will I know when things have changed: Parents own bedroom becomes neat and tidy only in this living condition. Children come back into the family’s home in proper (reasonable) time of day.

Home learning project to share ideas and work alongside, connecting with Missing Link Peer Support – sharing feedback

Home learning project to share ideas and work alongside, connecting with Missing Link Peer Support – sharing feedback

Name: Catherine Fleming / Farid Ighonba

From: MST and Missing Link

What is the idea: Home learning project to share ideas and work alongside, connecting with Missing Link Peer Support – sharing feedback.

How will I know when things have changed: Our volunteers – people – mentors – to have greater insight into mental health issues.

Facilitate COT service users to run their own coffee morning/service user group.

Facilitate COT service users to run their own coffee morning/service user group.

Name: Robyn Parker

From: Community Options Team

What is the idea: To facilitate COT service users to run their own coffee morning/service user group.

How will I know when things have changed: Services users will have a regular coffee morning/service user group.

Use existing social networking websites (e.g. Facebook, Google+) to provide virtual meeting place.

Use existing social networking websites (e.g. Facebook, Google+) to provide virtual meeting place.

Name: Geoffrey Luland

What is the idea: Lack of Social Inclusion is common complaint of service users. Use existing social networking websites (e.g. Facebook, Google+) to provide virtual meeting place.

How will I know when things have changed: Thriving virtual community, with privacy and security acceptable to service users. Exchanges of experience of and ideas. Even better if leads to face-to-face communites.

Embedding Personal Health Budgets to GPs to give greater choice to service users on the recovery path

Embedding Personal Health Budgets to GPs to give greater choice to service users on the recovery path

Name: Liam Ennis and Les Elliott

From: SLaM and Lambeth Mind

What is the idea: Embedding Personal Health Budgets to GPs to give greater choice to service users on the recovery path. GPs used their own cash to accelerate.

How will I know when things have changed: Services could make service users more empowered. Longer time appointments. Marrying together mental and physical health.

Every Pound Counts welfare benefits advice to reach people who are not yet within the MH support system

Every Pound Counts welfare benefits advice to reach people who are not yet within the MH support system

Name: Jualanne Hickey

From: Every Pound Counts

What is the idea: Every Pound Counts welfare benefits advice. How to reach those who are not yet within the MH support system? Current clients already with CMHT’s/hospitals.

How will I know when things have changed: Monitoring the people who access the service who have come through from previous referral sources.

Know what Peer Support, who is providing it, how it can accessed and captured

Know what Peer Support, who is providing it, how it can accessed and captured

Name: Terri Filkins, Jessica Agadulgo, Karen Hooper

From: Community Options Team and Solidarity in Crisis

What is the idea: What is Peer Support and who is providing it, how can it be accessed, how do I ensure we are capturing who is doing what?

How will I know when things have changed: We will know who is providing peer support in Lambeth and how it can be accessed.

An information network for people affected by changes in the Discretionary Freedom pass criteria

An information network for people affected by changes in the Discretionary Freedom pass criteria

Name: David Strong and Ray Hautot

From: DASL and Lambeth Mind

What is the idea: An information network for people affected by changes in the Discretionary Freedom pass criteria (website information about the process/where to get help/travel advice, future development of travel buddying.

How will I know when things have changed: Achieving best outcome for current DFP Workers – Personal stories of impact of changes, shared/updated information resources (co-produced with council, Lambeth Mind, DASL), Monitoring to DFP holders.