The group looked at designing no. 65 Effra Road and came up with some challenges and ideas to over come those challenges. If you would like to feedback what you would like at no. 65 Effra Road please contact: natalie.sutherland2@nhs.net
Designing No. 65 Effra Road
Feedback from 19th June challenge session
The group looked at designing no. 65 Effra Road and came up with some challenges and ideas to over come those challenges. If you would like to feedback what you would like at no. 65 Effra Road please contact: natalie.sutherland2@nhs.net
Challenges
- Re-branding the new service will be a challenge
- The refurbishment of the building needs to be completed by the end of the year
- Need to accurately define and distinguish between information, advice and support
- The hub needs to be specific about what it can and cannot do
- Keeping resources up to date will be a challenge so as to be able to deliver accurate information
- If client is distressed and needs to be supported; how will this be provided if service is only commissioned to provide information and/or advice
- Effectively marketing the service will be a challenge
- Ensure all service users have a say in the design and delivery of the hub
Ideas to overcome challenges
- Publicise opening of service and provide updates in Lambeth Live or the South London Press
- Information hub is open longer than the rest of the service to provide greater access
- Review traditional opening hours of 9-5 :00 pm to better fit in with needs and aspirations of users
- Pictorial representation of the service will make it clearer to everyone what the service will and will not provide
- Need to clarify how many users will be hub advisors
- Nice and comfortable welcoming environment will improve service delivery
- Provide a number to those visiting the hub so that they can ring back to get further advice if have issues in gaining initial information/advice
- Provide training to people visiting the hub to know how to get information
One Response to Designing No. 65 Effra Road
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I think taking the mental out of mental health will be a challenge for this service. Although it is in a potentially brilliant position to do just that some of the words being used to describe the challenges and possible solutions sound like a little like they were written before the Collaborative got started. And worrying that the place will be overwhelmed with people who might mistake it for a CMHT? Oh dear, what is this fear!?
Let’s face it we all need information but we’ve all got information to share too, so making it a place that a wide range of people really want to drop into to find out stuff, exchange what they know and get connected in all sorts of ways to Lambeth goings on will be the secret of its success. Yes there do need to be people there who have an official role but they must be very active engagers and networkers to bring other people with knowledge and connections in and to link with them externally. If they sit behind a counter and look at a computer screen it will bomb.
So, time to leave the terminology of client, user, patient, and even customer behind and aim to make the set up a really community based knowledge partnership where loads of people are volunteering knowledge of all types as well as learning new things. If it builds the right working relationships with lots of the organisations, volunteers, activists in Lambeth and focuses on being outwardly facing and building a network of ‘friends’ then it will be able to leave the ‘service’ tag in the dustbin of history.